Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, you have 30 days from the date of delivery to return most items for a refund.

Two exceptions apply. Engraved items and rings that required custom sizing beyond our in-stock sizes are made specifically for you and cannot be returned, exchanged, or refunded. These are marked as final sale before you complete your order.

Our return policy at a glance

  • 30-day return window from the date of delivery
  • No restocking fees
  • Items must be unworn and in their original condition, with original packaging and any tags included
  • Customers are responsible for return shipping costs
  • Engraved items and custom-sized rings are final sale

What cannot be returned

The following are final sale:

  • Engraved items. Once a piece has been engraved it cannot be resold, so all engraved orders are final. Please check your spelling, dates, and initials carefully before ordering.
  • Rings custom sized beyond our in-stock sizes. If we size a ring to a size we do not stock, that ring is made to order and is final sale. Rings ordered in a size we carry in stock can be returned under our standard 30-day policy.

How to request a return

To start a return, please use our Return Request Form. Complete the form and we'll review your request within one business day.

You can also email us directly at info@jewelryshopping.com with:

  • Your order number
  • The items you wish to return
  • Your reason for return

Either way, we'll respond within one business day with your return authorization (RMA number) and the return shipping address. Please wait for your RMA number before shipping anything back — returns received without one can be delayed.

Refunds

Once we receive and inspect your return, we'll issue a refund to your original payment method within 3 to 5 business days. Your bank may take a few additional days to post the credit.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, contact us within 30 days of delivery and we will make it right at no cost to you — including return shipping. This applies to engraved and custom-sized pieces as well: our final sale policy covers change of mind, not our errors.

Questions before you order

If you're unsure about sizing, engraving, or whether a specific piece can be returned, contact us at info@jewelryshopping.com before placing your order. We're happy to help.