Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, you have 30 days from the date of delivery to return most items for a refund. Trying a piece on or wearing it doesn't disqualify it, as long as it comes back in very good condition.

Two exceptions apply. Engraved items and rings that required custom sizing beyond our in-stock sizes are made specifically for you and cannot be returned, exchanged, or refunded. These are marked as final sale before you complete your order.

Our return policy at a glance

  • 30-day return window from the date of delivery
  • No restocking fees
  • You're welcome to try a piece on. Returned items must come back in very good condition — no scratches, dents, stretched links, or other signs of wear beyond trying on — with the original packaging and any tags included
  • Customers are responsible for return shipping costs, in both the United States and Canada
  • Original shipping costs are not refunded
  • Engraved items and custom-sized rings are final sale

What cannot be returned

The following are final sale:

  • Engraved items. Once a piece has been engraved it cannot be resold, so all engraved orders are final. Please check your spelling, dates, and initials carefully before ordering.
  • Rings custom sized beyond our in-stock sizes. If we size a ring to a size we do not stock, that ring is made to order and is final sale. Rings ordered in a size we carry in stock can be returned under our standard 30-day policy.

Engraving fees and custom sizing charges are non-refundable in all circumstances, including when a return is accepted as an exception and when a damaged item is replaced.

How to request a return

To start a return, please use our Return Request Form. Complete the form and we'll review your request within one business day.

You can also email us directly at info@jewelryshopping.com with:

  • Your order number
  • The items you wish to return
  • Your reason for return

Either way, we'll respond within one business day with your return authorization (RMA number) and the return shipping address. Please wait for your RMA number before shipping anything back — returns received without one can be delayed.

Return shipping

Customers are responsible for return shipping costs on all returns, in both the United States and Canada. We recommend a tracked and insured service, as we can only issue a refund for items we receive.

Refunds

Once we receive and inspect your return, we'll issue a refund for the price of the item to your original payment method within 3 to 5 business days. Your bank may take a few additional days to post the credit. There are no restocking fees.

If a returned item shows wear beyond trying on, we'll contact you before deciding on a partial refund or returning the item to you.

Original shipping costs are not refunded. For Canadian orders, this includes the flat shipping rate, which covers customs duties and taxes already paid on your behalf.

Exchanges

We don't offer direct exchanges. If you'd like a different piece, please return your item for a refund and place a new order — that way your new piece ships right away rather than waiting for the return to arrive.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, contact us within 30 days of delivery and we will make it right at no cost to you — including return shipping and your original shipping cost. This applies to engraved and custom-sized pieces as well: our final sale policy covers change of mind, not our errors.

Photos of the issue help us resolve most cases straight away, often without waiting for the item to come back. Please include them with your message.

Questions before you order

If you're unsure about sizing, engraving, or whether a specific piece can be returned, contact us at info@jewelryshopping.com before placing your order. We're happy to help.