Shipping policy
Shipping Policy
Processing Time
Orders are typically processed and shipped within 1-3 business days (Monday-Friday, excluding holidays). You will receive a tracking number via email once your order has shipped.
Shipping Locations
We currently ship to addresses within the United States and Canada only. For security purposes, we ship only to verified billing addresses associated with your payment method.
Shipping Methods and Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. Available options include:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Express Shipping: 1-2 business days
Shipping times are estimates and begin after your order has been processed. Actual delivery times may vary based on carrier schedules and your location.
Free Shipping
We offer free standard shipping on orders over [INSERT AMOUNT - e.g., $100] within the contiguous United States.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the tracking number provided.
Delivery Issues
If your package shows as delivered but you haven't received it, please:
Check with neighbors or building management
Verify the shipping address on your order confirmation
Contact us at info@jewelryshopping.com within 48 hours
We are not responsible for packages marked as delivered by the carrier.
Lost or Stolen Packages
JewelryShopping.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Damaged Shipments
If your package arrives damaged, please refuse delivery or note the damage on the delivery receipt. Contact us immediately at info@jewelryshopping.com within 15 days of delivery to arrange for inspection and replacement.
International Shipping (Canada)
Orders shipped to Canada may be subject to customs duties, taxes, and fees determined by Canadian customs authorities. These charges are the responsibility of the recipient and are not included in your order total.
Address Changes
Once an order has been placed, we cannot guarantee address changes. Please contact us immediately at info@jewelryshopping.com if you need to update your shipping address. If your order has already shipped, you will need to contact the carrier directly.
Incorrect Address
If you provide an incorrect shipping address and your package is returned to us, you will be responsible for the cost of reshipping the order.
Questions?
If you have questions about shipping, please contact us at info@jewelryshopping.com or call 866-324-7916.
Things you should customize:
Processing time - I put 1-3 days, adjust if yours is different
Free shipping threshold - Add your minimum order amount (or remove this section if you don't offer free shipping)
Shipping speeds - Confirm these timeframes match what you actually offer
Holiday processing - Consider adding a note about extended processing during holidays
Copy this into the Shipping Policy box and click Save!