Shipping policy
Shipping Policy
Processing time
Orders are typically processed and shipped within 1 to 3 business days (Monday through Friday, excluding holidays). You'll receive a tracking number by email once your order has shipped.
Where we ship
We currently ship to addresses within the United States and Canada. For security, we ship only to verified billing addresses associated with your payment method.
Shipping methods and costs
Shipping costs are calculated at checkout based on your location and the method you select. Available options:
- Standard shipping — 5 to 7 business days
- Expedited shipping — 2 to 3 business days
- Express shipping — 1 to 2 business days
Shipping times are estimates and begin after your order has been processed. Actual delivery times may vary based on carrier schedules and your location.
Free shipping
We offer free standard shipping on orders over $150 within the contiguous United States. Orders shipped to Canada are not eligible for free shipping.
Shipping to Canada
Canadian orders ship at a flat rate calculated at checkout, and that rate includes customs duties and taxes, prepaid by us. There is nothing further to pay when your package arrives — no surprise fees at the door, and no collection charges from the carrier.
Order tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the tracking number provided.
Delivery issues
If your package shows as delivered but you haven't received it, please:
- Check with neighbors or building management
- Verify the shipping address on your order confirmation
- Contact us at info@jewelryshopping.com as soon as possible, and no later than 30 days after delivery
Please get in touch as early as you can — carriers set their own deadlines for opening an investigation, and a claim filed quickly has a much better chance of being resolved.
If a carrier confirms delivery to the address entered on your order, we're unable to take responsibility for the package. On request, we'll provide the delivery confirmation, delivery date, tracking details, and carrier information so you can open an investigation with the carrier.
Damaged shipments
If your package arrives visibly damaged, you may refuse delivery, or note the damage on the delivery receipt if one is offered. Either way, contact us at info@jewelryshopping.com within 30 days of delivery and we'll arrange inspection and replacement at no cost to you, including any shipping costs.
Shipping costs on returns
Customers are responsible for return shipping costs on all returns, within both the United States and Canada.
Original shipping costs are not refunded. For Canadian orders, this includes the flat shipping rate, which covers customs duties and taxes already paid on your behalf.
The one exception is an item that arrives damaged or incorrect. In that case we cover return shipping and refund your original shipping cost. Full details are in our Return & Refund Policy.
Address changes
Once an order has been placed, we can't guarantee address changes. Please contact us at info@jewelryshopping.com as soon as possible if you need to update your shipping address. If your order has already shipped, you'll need to contact the carrier directly.
Incorrect addresses
If an incorrect shipping address is provided and the package is returned to us, the cost of reshipping the order is the customer's responsibility.
Questions?
If you have questions about shipping, contact us at info@jewelryshopping.com or call 866-324-7916.